PNY denies warranty for an RTX 5090 graphics card due to power cable usage
- RTX 5090 user engaged with PNY over a warranty claim after the 16-pin connector melted.
- The user used an ASRock PG-1600G 1600W power supply with the native 12V-2x6 power cable.
- PNY responded that only power cables or adapters certified by PNY and provided in the packaging are covered under warranty.
- The published warranty document Rev 02.28.2025 does not clearly mention 12VHPWR/12V-2x6/power cable/adapter terms, and the support ticket was ultimately closed.