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technologyDevelopingUpdated 2 d ago · since 25 Sept 2026

PNY denies warranty for an RTX 5090 graphics card due to power cable usage

According to cnBeta, an RTX 5090 user claims PNY denied warranty after the 16-pin power interface melted, stating that only power cables or adapters certified by PNY, provided in the packaging, are covered. The user used an ASRock PG-1600G 1600W modular PSU with the native 12V-2x6 cable and did not use any adapters. The case has drawn attention as PNY’s response and a Rev 02.28.2025 warranty document are involved, and the support ticket was closed with a final decision; the broader debate centers on ATX 3.1 power wiring and warranty scope.

1 source1 country1 article1 independent outletsSource strength 22/100 ⓘPNY
coda.news analysis

Key facts

  1. 01RTX 5090 user engaged with PNY over a warranty claim after the 16-pin connector melted.
  2. 02The user used an ASRock PG-1600G 1600W power supply with the native 12V-2x6 power cable.
  3. 03PNY responded that only power cables or adapters certified by PNY and provided in the packaging are covered under warranty.
  4. 04The published warranty document Rev 02.28.2025 does not clearly mention 12VHPWR/12V-2x6/power cable/adapter terms, and the support ticket was ultimately closed.

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