Suncorp Group begins incorporating AI into its internal risk systems and processes
- AI is being used to improve incident lodging by guiding data capture and categorisation.
- AI-assisted consumption of critical risk documents to simplify language and reduce duplication.
- Incidents can be lodged by both risk experts and frontline staff, with AI ensuring required information is provided.
- Proof-of-concepts were used to test AI as a process improvement mechanism.
