Suncorp Group begins incorporating AI into its internal risk systems and processes
According to iTnews, Suncorp Group is progressively incorporating AI into its internal risk systems, with early use cases focusing on data capture for operational incidents and risk policy consumption. Jonathon Rutter discussed proof-of-concepts and described how AI could improve data quality, incident reporting, and the consumption of complex risk documents at Gartner’s IT Symposium/Xpo.
Key facts
- 01AI is being used to improve incident lodging by guiding data capture and categorisation.
- 02AI-assisted consumption of critical risk documents to simplify language and reduce duplication.
- 03Incidents can be lodged by both risk experts and frontline staff, with AI ensuring required information is provided.
- 04Proof-of-concepts were used to test AI as a process improvement mechanism.
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