International Airlines Group discusses its incremental approach to scaling artificial intelligence in travel operations
technology8 h ago
coda.news AI summary
- Ben Dias is IAG’s chief AI scientist.
- The Group starts AI deployment with one airline, establishes a baseline, and then expands across the Group.
- Regulation reinforces governance from the start, with EU AI Act and GDPR mentioned in relation to IAG’s AI governance and the AI Creative Studio.
- The biggest opportunities are in complex decisions by experts, such as maintenance planning, operational resilience, and evaluating millions of scenarios rapidly.
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