International Airlines Group discusses its incremental approach to scaling artificial intelligence in travel operations
According to Skift, International Airlines Group (IAG) scales artificial intelligence by starting with one airline, establishing governance from day one, and expanding across the Group as value is proven. Ben Dias, IAG’s chief AI scientist, discusses the incremental approach ahead of Skift Data + AI Summit Europe in London on October 6, 2026, and notes IAG operates British Airways, Iberia, Aer Lingus, and Vueling.
Key facts
- 01Ben Dias is IAG’s chief AI scientist.
- 02The Group starts AI deployment with one airline, establishes a baseline, and then expands across the Group.
- 03Regulation reinforces governance from the start, with EU AI Act and GDPR mentioned in relation to IAG’s AI governance and the AI Creative Studio.
- 04The biggest opportunities are in complex decisions by experts, such as maintenance planning, operational resilience, and evaluating millions of scenarios rapidly.
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