Jia Ge Peng You issued an apology and initiated a refund process after consumers reported that a universal wheel rolling stool sold on its livestream contained moldy wood and scrap foam. The livestreaming room stated that the product has been taken down and cooperation with the brand has been terminated.
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Chinese coverage focuses on the official apology, the removal of the defective rolling stools from multiple livestreams, and the full refund and compensation process initiated for buyers.
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