Samsung suspends SmartThings software update for refrigerators after bugs cause system failures and food spoilage
According to IT Home, Samsung Electronics has suspended a SmartThings software update for its refrigerators after the update caused some units to stop working, leading to food spoilage. The issue first appeared on September 22 in South Korea, affecting mainly the 2024 and later Bespoke AI four‑door series. Samsung apologized, halted further distribution of the update, and is arranging on‑site repairs while advising users to move food to cooler boxes.
Key facts
- 01The update caused refrigerators to shut down, with users reporting lights off, no touch‑panel response, and no cooling.
- 02Users saw the display stuck on “Updating” and could not complete the update even after power cycling.
- 03Many users had to discard food intended for the Korean holiday Chuseok.
- 04The problem was traced to a system error that pushed internal test software to consumers, and Samsung stopped the distribution immediately.
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